The following terms and conditions relate to all booking with Stockports Taxis Limited trading also as Stockports Taxis.com

the term we, us, stockports taxis, ourselves relate to Stockports Taxis Ltd.the term you,your,bookie, relates to you the customer


1) whilst every effort to ensure our vehicle arrives clean we cannot be held responsible if the vehicle does not arrive clean due to the time of the booking and with other environmental factors involved e.g. weather, water restrictions.
2) whilst every effort to ensure the vehicle is clean at the time of the return booking we being Stockports Taxis Ltd or the drivers are not held responsible if the condition of the vehicle doesn't meet the standards of the customer's expectations.
3) our drivers are independent to Stockports Taxis Ltd, any discrepancy regarding over charging (a receipt must be provided ) or misrepresentation in anyway must be reported to our customer services team at customer.services@stockportstaxis.com stating the time and date of your booking including the registration and council plate number. E.g. SL53 LOP PLATE NUMBER 912 we are no held liable for any legal actions regarding over charging and we aim to rectify the complaint to the best interests of stockports taxis, with no prejudice to either parties involved.
4) Stockports Taxis Ltd may suggest an alternative route to your destination if such delays are affecting your journey that also reflects on our being Stockports Taxis Ltd next booking e.g., road blocks, traffic incidents, flooding. If such alternative routes are agreed with the driver you being the customer travelling within the designated vehicle accept that this may result in the fare being higher than normal, unless the booking was assigned as a set fare, being said an airport which no extra charge will be applied to yourselves.
5) cancellations of bookings prior to getting into the vehicle once arrived will have the following 2 rates of charges: a) If cancelling once it has arrived will render a call out charge of £2.00, which must be paid to the driver.b) If once your travelling inside the vehicle a charge will be made if you cancel your journey due to an alteration of the destination this will render a charge of full fare of the original destination.
6) all payments via e-OPS is through PayPal and is subject to your own responsibility and we are not liable for any problems that may or may not occur
7) all charges due to clause 6a, 6b are the driver's final decision. No further action will be taken by us.
7a)our minimum fare is £2.00 and is subject to manager's discretion.
7b) we may from time to time require a booking deposit during busy periods payable via e-OPS. failure to pay before your booking may result in your booking request becoming void without further notice.
7c) all payments, including deposits, booking fees paid using e-OPS or by phone is refunded within 14 days from the date of cancelling the booking, we may send your deposit back by cheque or by a credit to your card and is subject to managers discretion.
8) if due to unforeseen circumstances there is a delayed more than 10minutes after the original booking time we may send you the customer a sms message to inform you of such delay and the new estimated time of arrival. any sms sent to you will be sent to your designated ring back number stated at time of booking. There will be no extra charge to you for receiving the sms sent via us apart from any charges a-rise by your telephone server and you acknowledge that this service is subject to availability at the time and can be restricted without notice to you. we cannot be held liable or offer any guarantee that you will receive such information as stated within this clause or other clause stated herein.
8a) all return journeys are to be booked at the time of the original booking, and are subject to a deposit fee that is refundable on the return journey ( minus any parking fee's eg airport charges ) failure to attend the return journey at the booked return time will result in your deposit being forfeited.
8b) failure to book your return journey at the time of the original booking, you being the customer acknowledges that we are not held responsible for any return journeys required at a later date.all returns made direct with the taxi driver is soley at your descretion and we being stockports taxislimited are not held responsible for any complications that may arise..
8c) Stockports taxis will strive to ensure that the vehicle arrives at the designated time for the return journey but you being the booking customer hereby understands and agrees that all return journeys are subject to possible late delays and understand we will ensure a vehicle arrives as soon as possible subject to availability.
9) all advertising of stockports taxis is accurate at time of going to the press
10) we are not held responsible for any charges incurred by your service providers of internet, mobile phone, or wap servers.
11) ring back service is only available once per each booking unless a return has been booked at the time of booking and must be requested by contacting us.
11a) you being the customer hereby acknowledge that we are not held responsible for any charges incurred by you failing to attend the pickup point within the maximum 5 minute waiting period of our ring back or sms message or time of the drivers arrival
11b) by acknowledging these terms and conditions you agree that we cannot be held responsible or liable for any problems or fines occurred through missing your appointed flight or train.
12) we may contact you to verify your bookings with us from time to time by post, sms, email or telephone
13) pet are accepted subject to drivers discretion check before booking

14) failure to pay the full fare at the destination will result in criminal proceedings being commenced unless satisfactory explanation of why the fare was not paid b)it is an offence to travel within a taxi when you do not have the right amount of cash to pay the driver at the destination
15) due to the safety of our drivers we do not pick up from pubs or night clubs. An alternative pick up point must be made unless it is a return journey from your original booking or agreed by ourselves via request.
16) drivers have the right to refuse pick up if they believe the customer to be unable to meet the satisfactory requirements of road traffic laws and we are not held for additional costs to yourselves.
17) residential time restrictions that are enforced by the local council must be stated by emailing customer.support@stockport-taxis.com if such time restrictions failure to inform us may void the booking at the time of our arrival, and is up to the driver/s discretion.
17a) our registered drivers will by law adhere to any council restrictions and are not held accountable if booking becomes void due to restrictions
17b) our driver will offer an alternative pickup point if such 17a arises by sms or telephone.
17c) we are not held responsible to any fines that arise due to clause 11b,11c,15,17,17a and 17b
18) we from time to time may notify you being the booking customer of changes to our pricing structure.
18a) all bookings are subject to vehicle availability.
19) stockports taxis ltd reserve the right to contract work out to chosen contractors/members/registered driver/s of our choosing, and you hereby understand that we will strive to ensure a vehicle of our standards is assigned to your booking but is not held responsible for the age or condition of any vehicles that are assigned to your booking.
19a) you being the customer acknowledges that we will occasionally inform you of confirmation of bookings and any other services we offer via sms messages.
19b) all confirmations to sms bookings will be sent to the number of the ring back service stated at the time of booking.
19b) you hereby agree that we can not be held responsible for undelivered confirmation sms sent to the ring back number, due to telephone server high level of demands recurring sms to arrive late of either parties being stockports taxis ltd or the customers own telephone server.
20) Stockports Taxis Limited is registered in England and Wales no: 5917063 registered office: 170a London Road, Hazel Grove, Stockport, Cheshire SK7 4DJ
21) Stockports Taxis ltd uses Stockport Metropolitan Borough Fare rates on all metered journey's which is set by the Stockport Borough council.To get full details please visit the following link
http://www.stockport.gov.uk/content/business/licensing/taxifareaug07?a=5441 our terms and conditions may change from time to time without prior notice. Its is your responsibility to ensure you have a full up to date copy of these terms and conditions which can be accessed by emailing us at the_legalstuff@stockportstaxis.com and at no time does altering stockports taxis altering these terms and conditions void any previous contract.
22) All pre booked journeys are bound to the out of boundary charges as stated within http://www.stockport.gov.uk/content/business/licensing/taxifareaug07?a=5441
23) by accepting these terms and conditions you hereby accept and agree that Stockports Taxis Limited are not held liable for any viruses cause by contacting us via the internet either by contacting us or we contacting you including intrusions made or attempted by hackers.
24) we reserve the right to supply your details held by Stockports Taxis Limited in anyway we feel suitable to other companies in which we feel may benefit our clients, these may involve insurance,telephone or other services we feel adequate from time to time without informing you.
25)you agree that Stockports Taxis Limited is not held accountable or liable for any communication resulted from supplying your details to other companies of Stockports Taxis Limited whether indirectly or directly
26) that you agree no action legal or otherwise will be taken against us with regards to Stockports taxis limited supplying details in reference to any third parties communications or from any complications from using our services.
27) from time to time you hereby agree that Stockports Taxis Limited or our other third party companies may contact you via sms which costs may or may not be billed to your service provider and if you wish to be excluded you must email us at customer.services@stockportstaxis.com informing us of your wishes.
28) customer services is available 24 hours a day subject to availability, and we are not liable for any fines or costs involved with you not being able to contact us directly or indirectly regarding your booking request.
29) we reserve the right to withdraw telephone services when we feel such telephone services is not adequately required during any 24 hour period, this could be due to low telephone calls, or high level of telephone enquiries, you do hereby acknowledge and understand that you can access our customer services without restriction at any time by visiting our main website i) at times when our customer services are restricted we will offer an alternative line for bookings and cancellation request by means of our automated answer phone services.
30) these terms and conditions are binding when submitting your booking request by e-mail, website, sms, fax or telephone
31) we reserve the right to supply any bookings to a blue chip companies of our choosing in such cases where we are unable to secure a driver via ourselves at no extra cost to you apart from the cost from travelling within such alternative
32) any blue chip company of our choosing in which we supply bookings on behalf to use the fare rate that is set by S.M.B.C unless otherwise noted
33) we are not held liable for any law suits through supplying any bookings to a blue chip company
34) stockports taxis limited acts merely as a booking agent on behalf of the drivers and on occasion on behalf of blue chip companies working within the Stockport Borough area whom have registered their details with us, and we have no control over any drivers or companies and therefore by accepting these terms and conditions you acknowledge we are not held liable or accountable for any law suit resulting in any fines or costs due to non arrival or late arrival of such
35) any information we hold regarding you is protected under the data protection act 1998 and we will up on written instructions from yourself destroy any such information we hold about you within 28 days of receiving your request, you do have the right to view any such details we hold regarding you and request we amend any incorrect details and/or request that we do not supply any information we hold to any third parties of our choosing which we feel may be of interests to you by writing to: data protection act, stockports taxis limited, 170a london road, hazel grove, stockport, sk7 4dj. we do not due to security reasons accept email requests, this is for your protection.